Impassa Security System
someone hear me through the MXD console all the time?
The MXD system connects to the phone line for voice and sound
only when activated by you.
MXD increase my telephone bill?
The MXD system uses a toll free number to connect the emergency
operator to you.
if I push the button by mistake?
a problem. If you reset the system while the unit is calling nothing
happens. If the call is completed just tell the operator that you do
not have an emergency. The operators will be very understanding.
I wear the pendant in the shower or bathtub?
The pendant is waterproof and you should wear it when you can for your
is the range of the MXD pendant?
pendant has a range of 600-1000 feet. It should work anywhere in your
house. The MXD has an amplified speacker and microphone and you should
be able to talk and listen to the operator from any room in your home.
MXD work when the power goes out?
The MDD will operate up to 80 hours on internal standby
batteries. The batteries are automatically recharged when the power
long will the batteries in the pendant last?
pendant batteries have an expected life of 5 year
does the monitoring station know that the MXD is working?
unit is set to send signals to the monitoring station in case
of a low console battery, low transmitter battery, or power failure.
The MXD will also send "Check In" signals to
the monitoring station on a periodic basis to verify that the telephone
system and MXD are working.
I take the MXD with me if I move?
Just notify us to make the arrangements.
do I turn the system on or off?
you leave your house, simply press and hold the Away button. You will
now have 45 seconds to exit your home. When you return home, simply
type in your 4-digit access code and the system will turn off.
happens if there is a false alarm?
we install your system we will ask you to come up with
a password that you can easily remember, which we will give to
the monitoring station. In the event of an alarm, the monitoring
station will call you on the phone. Simply tell the operator that you
set the system off by accident. You will be asked for your password, to
confirm that you are indeed the subscriber.
the Impassa have a battery backup if the power goes out?
the Impassa has a 24-hour battery backup in case of a power outage.
I have more than one user code?
The Impassa system supports up to 17 user codes.
don't have a landline phone, only a cell phone. Can I still get a
The Impassa system does support cellular communication. However, there
is an additional charge for equipment and a higher monthly charge for
ceullar monitoring. Call us for more information.
have a large home and want to protect every door and window. How many
zones can the Impassa cover?
Impassa system supports up to 64 zones, which can consist of
door/window sensors, motion sensors, smoke detectors, carbon monoxide
detectors, glass break detectors, and more. The Impassa also supports
up to 16 on/off remotes, which do not take up one of the 64 zone slots.
CCTV Camera Surveillance
my cameras recording all the time? How long do the cameras record
before the DVR is full?
typically set the cameras so they record 24 hours a day at a slow
frame-rate. The DVR has built-in motion detection. When motion is
detected on a camera, the DVR will record the camera at a higher
frame-rate and quality, resulting in a better quality image. Using this
method, we typically give customers around 30 days of recording time.
I have to change tapes / hard drives when the recording is full?
The DVR records on a hard drive like you have in your computer. When
the DVR is full, the system automatically records over itself from the
beginning. So at anytime, you will have the last 30 days or so of
recording from the current date that you can view.
happens if there is an incident I wish to save or turn over to the
a break-in or other incident happens, you can back up video to a USB
flash drive. We are glad to provide assistance to our customers in
backing up their video, just give us a call!
is required to view my cameras on my cellphone? Is there a monthly
you have internet in your home (cable or DSL) and a smartphone, you
have everything required for remote viewing. There is no monthly charge
for remote viewing. Simply download a free app to your phone, which we
will set up for you.
many cameras will your DVRs support?
model of DVR supports a maximum number of cameras. Our DVRs come in the
following configurations: 4 cameras, 8 cameras, 16 cameras, and 32
the cameras weatherproof?
our cameras are IP66 rated for outstanding protection in harsh outdoor
- Do you offer hidden cameras?
We offer cameras that can are disguised as smoke or motion detectors,
along with cameras small enough they they can be hidden anywhere.
Whatever your situation, we will find a way to accomplish your goal.